Privacy Policy / Privacy Notice (Rapid Locksmiths Ltd/ Nottingham car keys)
Last updated: 04-07-2026 
Who we are :
This Privacy Notice explains how we collect and use personal information.
Data controller: Rapid locksmiths Ltd (limited company )
Ltd Company name: Rapid Locksmiths LTD
Trading address: 36 The Glade , Clifton , Nottingham NG119EA
Phone: 01159843133
Email: mail@rapidlocksmith.com
What information we collect
We may collect and process:
Contact details (name, phone number, email)
Location/address for call-outs
Vehicle details (registration number, make/model, key type; VIN only if needed)
Booking details and messages (fault description, appointment time, quotes, notes)
Proof of authority/ownership where required (eg photo ID, V5C, insurance, rental/employer authorisation) – often shared via WhatsApp/email as images/documents
Payment/transaction details (amount, date/time, reference). We do not store full card details.
How we collect information
Directly from you (phone, email, WhatsApp)
Via our website contact form. Form submissions are processed via our website and delivered to us.
From your employer/fleet contact if they book on your behalf
Why we use your information
We use personal information to:
Respond to enquiries and provide quotes
Book and perform automotive locksmith services
Verify authority/ownership to prevent fraud and vehicle theft
Take payment, issue receipts/invoices, and keep accounts/records
Handle warranty, complaints, and disputes
Maintain safety and security (including reporting suspected crime where necessary)
Our lawful bases for processing
We process personal information under one or more of these bases:
Contract (to provide the service you request)
Legitimate interests (running our business, fraud prevention, safety, protecting our rights)
Legal obligation (eg accounting/tax record-keeping, or where we must disclose information)
Consent (only where required, eg if you opt-in to receive marketing)
Who we share information with
We may share personal information with:
Police/law enforcement where we suspect theft, fraud, or unauthorised access, and/or where required by law
Website hosting provider: Fasthosts
Contact form processing: word press
Card payments provider: DNA Payments Ltd
Communications providers: email and WhatsApp (to communicate with customers)
Professional advisers where necessary (eg accountant)
We do not sell customer data.
International transfers
Some providers (eg WhatsApp/Meta or email/cloud services) may process data outside the UK. Where this happens, we rely on appropriate safeguards required by data protection law.
How long we keep your information
We keep personal information only as long as necessary. Typical periods:
Enquiries with no booking: up to 48 hours
Job and invoice records: up to 6 years (accounts/tax records)
Warranty-related records: for the warranty period (12 months) and a reasonable time after to handle queries
ID/ownership documents (V5C/ID photos): kept only as long as necessary for verification and fraud prevention (normally up to 30 days, unless needed longer for a dispute or legal reasons)
Your rights
You may have rights to request access, correction, deletion, restriction, objection, and data portability (where applicable).
To exercise your rights, contact mail@rapidlocksmith.com
Complaints
If you are unhappy with how we handle your information, please contact us first. You can also complain to the UK Information Commissioner’s Office (ICO).
Cookies
We do not use analytics or advertising cookies. Our website may use essential cookies required for basic functions (for example, security and form/session functions). If we add non-essential cookies in future, we will request consent before setting them.
Changes to this notice
We may update this Privacy Notice from time to time. The latest version will be published on our website.