Privacy Policy / Privacy Notice (Rapid Locksmiths Ltd/ Nottingham car keys)
Last updated: 04-07-2026
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Who we are :
This Privacy Notice explains how we collect and use personal information.
Data controller: Rapid locksmiths Ltd (limited company )
Ltd Company name: Rapid Locksmiths LTD
Trading address: 36 The Glade , Clifton , Nottingham NG119EA
Phone: 01159843133
Email: mail@rapidlocksmith.com
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What information we collect
We may collect and process:
Contact details (name, phone number, email)
Location/address for call-outs
Vehicle details (registration number, make/model, key type; VIN only if needed)
Booking details and messages (fault description, appointment time, quotes, notes)
Proof of authority/ownership where required (eg photo ID, V5C, insurance, rental/employer authorisation) – often shared via WhatsApp/email as images/documents
Payment/transaction details (amount, date/time, reference). We do not store full card details.
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How we collect information
Directly from you (phone, email, WhatsApp)
Via our website contact form. Form submissions are processed via our website and delivered to us.
From your employer/fleet contact if they book on your behalf
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Why we use your information
We use personal information to:
Respond to enquiries and provide quotes
Book and perform automotive locksmith services
Verify authority/ownership to prevent fraud and vehicle theft
Take payment, issue receipts/invoices, and keep accounts/records
Handle warranty, complaints, and disputes
Maintain safety and security (including reporting suspected crime where necessary)
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Our lawful bases for processing
We process personal information under one or more of these bases:
Contract (to provide the service you request)
Legitimate interests (running our business, fraud prevention, safety, protecting our rights)
Legal obligation (eg accounting/tax record-keeping, or where we must disclose information)
Consent (only where required, eg if you opt-in to receive marketing)
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Who we share information with
We may share personal information with:
Police/law enforcement where we suspect theft, fraud, or unauthorised access, and/or where required by law
Website hosting provider: Fasthosts
Contact form processing: word press
Card payments provider: DNA Payments Ltd
Communications providers: email and WhatsApp (to communicate with customers)
Professional advisers where necessary (eg accountant)
We do not sell customer data.
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International transfers
Some providers (eg WhatsApp/Meta or email/cloud services) may process data outside the UK. Where this happens, we rely on appropriate safeguards required by data protection law.
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How long we keep your information
We keep personal information only as long as necessary. Typical periods:
Enquiries with no booking: up to 48 hours
Job and invoice records: up to 6 years (accounts/tax records)
Warranty-related records: for the warranty period (12 months) and a reasonable time after to handle queries
ID/ownership documents (V5C/ID photos): kept only as long as necessary for verification and fraud prevention (normally up to 30 days, unless needed longer for a dispute or legal reasons)
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Your rights
You may have rights to request access, correction, deletion, restriction, objection, and data portability (where applicable).
To exercise your rights, contact mail@rapidlocksmith.com
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Complaints
If you are unhappy with how we handle your information, please contact us first. You can also complain to the UK Information Commissioner’s Office (ICO).
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Cookies
We do not use analytics or advertising cookies. Our website may use essential cookies required for basic functions (for example, security and form/session functions). If we add non-essential cookies in future, we will request consent before setting them.
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Changes to this notice
We may update this Privacy Notice from time to time. The latest version will be published on our website.